Legal notice & terms
A straightforward description of the service and its limits.
Operator
Olleu AB · Sweden
Organisation number: 559345-1031
Svärdsliljegatan 8 A, 722 27 Västerås, Sweden
An independent assistant
CitaExpress helps you find and manage public-administration appointments. It is not a government website, an official representative or a legal advice service. Official appointments are free, and you may use the official portal directly.
Current service
| Service | What you can do |
|---|---|
| Book free | Free self-service booking for supported procedures and offices. Choose a time, review your details and confirm the official appointment. |
| Availability alerts | Supported searches notify you when a date appears. You decide whether to change an existing appointment. |
| Prepare for your appointment | Read instructions and document requirements for supported services. Official government instructions remain accessible. |
The directory shows currently supported CitaExpress services at specific offices. Check your eligibility and available actions without creating an account.
Unfamiliar portal steps stop the check for review. Public earlier-date alerts never cancel or replace your booking.
Your instructions and responsibility
Provide accurate information and only manage another person’s details with their permission or appropriate legal authority. Check the official eligibility and document requirements. Authorise automated booking only when you are ready for a matching appointment to be reserved. You may need to complete a verification step yourself.
Availability and confirmations
Appointments depend on the official portal. We cannot guarantee a date, a successful booking, continuous portal access or a faster administrative decision. Openings can disappear during booking. Treat a reservation as complete only when you have an official confirmation. Check appointment changes and messages in My appointments.
Pricing and payment
Self-service booking is free. Optional search packages show the full price with VAT before you agree to pay through Stripe Checkout. Packages are one-time payments without renewal. You pay for the search work, whether or not a time is found. A search stops once booked or at the end of its purchased period. Pausing does not extend that period. Early cancellation refunds unused time; submitted bookings must first be resolved. Current package availability is shown in the app.
Problems, changes and your rights
Use Help & privacy or appointment support to report a problem. We may update the service as early access develops and will explain material changes that affect your use. Nothing in these terms removes any mandatory consumer or data-protection rights.
Last updated: 18 October 2026.